Frequently Asked Questions
Answers about the company, ordering, payment, logistics and compliance.
About the Company
ZHIMAI is the trading name of ANHUI ZHIMAI INTELLIGENT EQUIPMENT CO., LTD, a company registered in China and based in Hefei, Anhui. We supply industrial equipment, components and spare parts worldwide, and our website is ahzhimai.cn.
We are a supplier, not a manufacturer. We buy equipment, components and spare parts directly from manufacturers and authorised dealers across China and Asia, and source non-Asian brands on the wider market.
We supply equipment and parts for 16 industries, including manufacturing, energy, mining, metallurgy and chemicals. Each one has its own page under Industries.
Email info@ahzhimai.cn or call the office on +86 191 5559 4223. We work Monday to Friday during business hours, China Standard Time (GMT+8).
Our legal entity, registered address and contact details are published on the site, and the full process is set out on How We Work. You can also review the catalogue, industries and services before you get in touch.
Ordering & Sourcing
For a specific item, use the structured form on the Request page. For general questions or partnership, go through Contacts or email info@ahzhimai.cn.
Give us the part number or item name, the brand if you have a preference, the key specifications, the quantity and your target timeline. If you cannot give an exact specification, tell us what the equipment needs to do and the conditions it will run in.
Yes. We study the specifications of the original, look for replacements across several manufacturers, compare the parameters and check compatibility before delivery. The method is described under Analog Sourcing.
The catalogue covers our 12 core categories, but we are not limited to them. If an item is available from a manufacturer or through dealer networks, we can source it, so send your request even when you do not see it listed.
Any minimum is agreed per order. Send us the items and quantities you need and we will prepare a proposal.
Yes. Terms and timelines for urgent orders and small batches are discussed separately, depending on the item and its availability at the manufacturer or dealer.
Payment
We accept bank transfer (T/T), letters of credit (L/C) and escrow. Regular clients can also arrange deferred payment under a separate agreement.
We settle in CNY, USD and EUR. The currency for your order is fixed in the contract.
A common arrangement is an advance payment with the balance due before shipment. The exact split and schedule are set in the contract for each order.
Deferred payment is available to regular clients. The specific terms are agreed separately and recorded in the contract.
Multi-currency settlement and contract structuring across jurisdictions are handled under our Financial and Contract Support service, which fixes the payment terms and currency for each order.
Logistics & Customs
We work under Incoterms 2020. Common bases include EXW, FCA, FOB, CFR, CIF, DAP and DDP, and the basis for your order is set in the contract. The terms are explained on How We Work.
Responsibility for export and import clearance follows the Incoterms basis you choose. We handle export clearance at origin and support import clearance through local partners where the chosen basis calls for it.
A standard set: commercial invoice, packing list, certificate of origin and the relevant conformity or quality certificates. Where an order needs them, we add an insurance policy and export licence.
Lead times depend on whether the item is in stock or made to order, on the manufacturer's own schedule and on the shipping route. We confirm the timeline for your order in the commercial proposal.
Yes. We gather cargo from several suppliers, consolidate it into one shipment and forward it as a single consignment, which simplifies customs handling and lowers the shipping cost.
Warranty & Quality
The warranty is provided by the manufacturer. How long it runs and what it covers depend on the brand, the equipment type and the operating conditions, and the warranty documents travel with the shipment.
Yes, on request. We inspect the goods before shipment and send you a report, so you can confirm condition and specification before the cargo leaves.
Return conditions are agreed per order and recorded in the contract, since they depend on the manufacturer, the item and the agreed terms.
If a delivered item does not match the agreed specification, we take it up with the manufacturer or dealer and resolve it under the terms set in the contract for that order.
Compliance
We comply with applicable export control and trade regulations and reserve the right to decline any inquiry that may conflict with them. Each inquiry undergoes a preliminary compliance check.
Yes. We do not share request details with third parties, and we are ready to sign an NDA before we discuss specifics.
We do not comment on specific jurisdictions publicly. Each inquiry is checked under applicable export control regulations, so send your request and we will confirm whether we can proceed.
Depending on the goods, we may ask about the end use and the parties to the transaction, so we can confirm the order meets applicable export control and trade regulations.